GENERAL TERMS OF USE AND CONDITIONS OF SALES

GENERAL TERMS OF USE AND CONDITIONS OF SALES

1 – Preamble

Our General Terms of use and Conditions of Sale shall exclusively apply to all commercial relations between “Les Senteurs Gourmandes” and our clients, non-professional buyers on a certain period and until contract termination. Any differing conditions or terms of buyer are herewith objected to and shall not apply. The Client is therefore required to read them carefully.

The validation of an order from a customer implies acceptance of all terms of use and conditions of sale in force on the site www.senteursgourmandes.fr at the date of the order.

2 - Conclusion of contract

The contract is concluded when the ordered goods are delivered and paid for.

During an order, the client provides in its sole and exclusive responsibility the following information: Name, Surname, Delivery and Billing address, Telephone number and E-mail address. In case of error regarding the above mentioned details, PARFUMS PAR NATURE cannot be held responsible for the failure of delivery.

The confirmation of the order implies acceptance of these terms and conditions of sale. It is considered binding, regarding the signature and acceptance of transactions. The sale will be considered final after we send to the Buyer an e-mail confirming the order.

3 – Return Policy

The Buyer has, under the provisions of Article L121-21 of the Consumer Code, a period of 14 working days as of the delivery date of products to return them to the company PARFUMS PAR NATURE, creator of the brand “Les Senteurs Gourmandes”, for replacement or refund, provided the products are returned in their original packaging and in perfect condition. Incomplete, damaged or soiled items are not subject to these conditions.

The return costs are the sole responsibility of the Buyer. The return of products must be requested by email to the customer service at serviceclient@senteursgourmandes.fr, and has to be accompanied by a return receipt and the invoice. The replacement (subject to availability) or refund will be made within 10 days after the receipt of the items returned by the Buyer to the Company.

All reserves or claims for non-compliance or defect of goods supplied must be made by registered letter with acknowledgment reception to PARFUMS PAR NATURE or by electronic mail at serviceclient@senteursgourmandes.fr, with all the relative documentation. In case of non-compliance with these requirements, the products will be deemed compliant and free from defect and no claim shall be validly accepted by the Seller. PARFUMS PAR NATURE shall replace as soon as possible and at its expense, the products delivered with defects or non-conformities which have been duly proved by the Buyer.

The parcel shall be returned to the following address:

PARFUMS PAR NATURE

Lieu-dit Saylat

ZAC Agropole - CS 20044

47310 ESTILLAC

FRANCE

 

4 –Prices

The prices of our products are in euros, all taxes included. The prices applied are those in effect on the website www.senteursgourmandes.fr the day the order was placed. These prices are subject to change at any time, as indicated on the website of the company PARFUMS PAR NATURE, creator and owner of the brand “Les Senteurs Gourmandes”. Processing fees, delivery, transport, and packing are subject to additional charges. The products remain the property of PARFUMS PAR NATURE until full payment, whatever the delivery date of the product.

5- Payment Terms

The price is fully payable the day the order was placed by the Buyer, in secure payment, by credit card, bank transfer or Paypal. PARFUMS PAR NATURE, creator and owner of the brand “Les Senteurs Gourmandes” will not be required to make delivery of the products ordered by the Buyer if the buyer does not pay fully.

Payments by credit card will be debited as soon as the order is done.

Payments made by the buyer shall be considered final only after actual receipt of money owed to the company PARFUMS PAR NATURE.

PARFUMS PAR NATURE, creator and owner of the brand “Les Senteurs Gourmandes”, reserves the right, in case of non-compliance with the above mentioned payment conditions, to suspend or cancel delivery of current orders made by the buyer.

6 – Delivery

For orders less than or equal to 100 Euros, or any delivery request different of GLS, a shipping fee will be applied.

For the delivery fees, please see details on the “Delivery and Returns” page or contact our customer service by email at serviceclient@senteursgourmandes.fr

Parcels are shipped according to the method selected by the Buyer. The items are delivered to the address mentioned when the order was placed. The delivery of the order will be confirmed to the customer by email, provided that the customer has correctly communicated their email address. The shipping costs are the responsibility of the Customer. Delivery costs are mentioned separately on the order, before confirmation by the customer, with certain exceptions.

In case of failure of direct delivery, a notice is issued by the carrier.

The parcel will be returned to PARFUMS PAR NATURE, in case is not collected within the deadline. In this case, it may be returned to the client as long as shipping costs are payed.

The transport is at the risk and peril of the Customer, it is advisable for the latter to control the package upon delivery. In case of defects, the customer has the right to return the goods, as mentioned by Article 3. The delivery times given when the order is placed are indicative and may vary according to destination. PARFUMS PAR NATURE ensures to deliver the products ordered by the Buyer as soon as possible. Delivery times are indicative and any delay does not constitute a valid reason for compensation, withholding or cancellation of the Buyer’s orders. Except in exceptional circumstances or in the event that one or several items are temporarily unavailable, the items ordered shall be delivered in one batch.

However, if the items have not been delivered within a reasonable time after the indicative delivery date, or for any reason other than force majeure, the sale may be canceled at the written request of the Buyer to PARFUMS PAR NATURE. The amount paid by the Buyer shall be refunded to him without delay, excluding any compensation or withholding. Delivery is considered to be done upon delivery of products to the carrier who accepted them without reserves.

Order processing is Monday to Friday.

Packaging and average shipment time are 4 - 5 working days.

7 –Order receipt

Upon receipt of your order, before signing the carrier’s document, unpack and check your product in presence of the delivery operator, even if the packaging is intact.

Do not sign under pressure of the delivery operator. If he does not agree, mention the reason on the delivery receipt “the delivery operator did not want to attend the unpacking during the inspection of the parcel.” It is your right and your only means of claim in case of damage.

Subject for replacement of the product are:

- If x products are damaged please write “x faulty and rejected goods”

- If x products are missing please write “x are products are missing”

Terms like “subject to unpacking” is not valid and will not allow the replacement of the product.

After mentioning these on the delivery note, we kindly ask you to inform our customer service by e-mail at serviceclient@senteursgourmandes.fr, who will be in charge of making a claim with the carrier.

8 – Data protection

Collection and Data Use

We collect personal information in order to process your orders and provide the best possible service. The personal information that you provide are not transmitted to unauthorized third parties outside the company. However, we must communicate it to our authorized delivery partners to successfully send your order.

The processing of the information provided through the website www.senteursgourmandes.fr, including the e-mail addresses of users of the website has been declared to the CNIL (The National Commission on Informatics and Liberty) the 04/10/2015, under the number 1851132V0. The buyer has, under national and European regulations, a permanent right of access, modification, correction and opposition on their personal data.

PARFUMS PAR NATURE, creator and owner of the brand “Les Senteurs Gourmandes”, reserves the right to send you at times information about products and advertisements, by post or e-mail to the addresses indicated in the order. At any time, you can request cessation of use of your personal data for advertising purposes. We invite you to contact our customer service by e-mail at serviceclient@senteursgourmandes.fr

According to the law of Data Protection n°78-17 of January 6th, 1978, on information technology, data files and civil liberties, amended by the Act of 6 august 2004, you have the right to access, rectify, modify and delete all your personal data. You also have a right to opposition, for legitimate reasons, to the processing of such data. This right can be exercised or you can ask a hard copy of your data directly at our customer service Les Senteurs Gourmandes:

- By e-mail through the contact page on www.senteursgourmandes.fr

- By post at the following address:

PARFUMS PAR NATURE

Lieu-dit Saylat

ZAC Agropole - CS 20044

47310 ESTILLAC

FRANCE

 

9- Products

Our products comply with the current French legislation. They are produced and sold by the company PARFUMS PAR NATURE.

The photographs of the products are not subject to any contractual obligation, nor is the accuracy of the parcel weight, which suppliers can change or agree on during range of product development.

PARFUMS PAR NATURE reserves the right at any time and without notice to add or remove products from its catalog.

 

10 – Cutomer Service

For any information, our customer service is at your disposal:

- Monday to Friday from 10h to 17h at (+33)5 53 95 92 19 (price of a local call from a landline in France only)

- Or by e-mail using the contact form on the website or by writing to serviceclient@senteursgourmandes.fr

11 – Intellectual property

The content of the website is protected by the French and international legislation on intellectual property and is owned by PARFUMS PAR NATURE. As such, any total or partial reproduction of this content is strictly prohibited and may constitute copyright infringement. All visuals and photographs displayed on the website, including those representing and illustrating the products are protected by copyright and other intellectual property rights and belong to the Seller or third parties authorized by PARFUMS PAR NATURE to process them. Any reproduction and / or processing, without prior written authorization, of the above mentioned visuals or photographs presented on the website will be subject to legal action.

 

12 – Applicable legislation

The general terms of use and conditions of sale are governed by French law, even in case of international delivery. As a consequence, in case of dispute, the law applied is that of the country where the company is registered, even if the consumer is not domiciled in a country of the European Union.

In case of dispute, the Commercial Court of Agen (47) has exclusive jurisdiction.

13 –Transfer of ownership and risk

The transfer of ownership of PARFUMS PAR NATURE products and relative transfer of loss and damage risk shall be made to our bank account by the Buyer and shall embody the agreement of the parties on the product and price, whatever the date of payment and delivery. As a consequence, the products are at the risk and peril of the Buyer which may, in case of damage, make any claims with the carrier, within the legal and regulatory conditions.

If the credit card becomes invalid at any time during the purchase period, or if the payment is denied for other reasons, the seller will send an email to the customer at the address associated with the account, mentioning that the purchase was interrupted and asking the customer to update their payment details. The purchase shall be suspended and no further order will be processed and delivered until such information has not been updated.